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The code enforcement process is typically initiated in several ways: 1) observation of a code violation by Town staff as they patrol the community and do their jobs; 2) as a consequence of an action (for example, an application for a building permit or a request for a zoning variance); or 3) in response to a complaint by an individual.
A complaint about a possible code violation is made by letter, telephone, email, or in person to the appropriate Town department. In an average year, the Town receives thousands of complaints related to possible code enforcement violations.Please be prepared with specific information, such as the address of the property, detailed description of the situation, and the length of time you have observed the situation. Complaints may be made anonymously (however, this may restrict the Town's ability to follow-up on the complaint or our ability to obtain additional details which might assist in resolving the situation).
Town staff responds to code enforcement complaints according to the impact of the violation on the community. Situations that appear to pose a serious risk to health and safety are given top priority; others are pursued in the order in which they are received.
For all types of code complaints, the first step in the follow-up procedure is personal contact by a Town staff member to ascertain if a code violation exists, and to request remediation. If the individual responsible for the situation is not available, or appears unwilling to voluntarily correct the code violation in a timely manner, a notice of violation or a citation may be issued. The Town may also take court action if the situation poses a significant risk to the community or if the individual has ignored previous notices/citations.