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No. A city employee will do this for you at no cost. The water meter is the property of the City and damages to the meter could be charged to you. Call the Public Works Department at 972-377-5556 or after hours, call emergency number 214-537-5645 and an on-call personnel will be notified and dispatched.
In case of a sewage backup, notify Public Works by calling 972-292-3657. They will check the Town main to determine if the problem is the Town's responsibility or the homeowner’s.
Customer Service is open from 7:30 a.m.-5:30 p.m., Monday-Thursday, and 7:30 a.m.-11:30 a.m. on Friday.
Payment is due on the 20th of each month unless it falls on a weekend, the payment will be due the following business day by 5 p.m.A 10 percent penalty is applied on the following business day after the due date and a reminder is mailed/emailed with a cutoff date.