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No. A city employee will do this for you at no cost. The water meter is the property of the City and damages to the meter could be charged to you. Call the Public Works Department at 972-377-5556 or after hours, call emergency number 214-975-0840 and on-call personnel will be notified and dispatched.
Yes, you are required to keep your water meter clear and accessible for reading and maintenance purposes. This includes meters located in utility easements.
Yes, it is necessary that you contact a Utility Billing Customer Representative to close your account in advance to you moving. This may be done either in person, by phone, or by sending us a letter telling us the date you want your account closed and where to send the final bill. You will be responsible for payment of services through the date of your closing.
In case of a sewage backup, notify Public Works by calling 972-292-3657. They will check the Town main to determine if the problem is the Town's responsibility or the homeowner’s.
Customer Service is open from 7:30 a.m.-5:30 p.m., Monday-Thursday, and 7:30 a.m.-11:30 a.m. on Friday.
The Town is responsible for the main lines and meter up to the point of the customer’s service line connection to the meter.
The Town is responsible for sewer main lines and service lateral line repairs up to the customer’s property line.
Payment is due on the 20th of each month unless it falls on a weekend, the payment will be due the following business day by 5 p.m.A 10 percent penalty is applied on the following business day after the due date and a reminder is mailed/emailed with a cutoff date.