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No. A town employee will do this for you at no cost. The water meter is the town's property, and damages to the meter could be charged to you. Call the Public Works Department at 972-377-5556 or after hours, call emergency number 214-975-0840, and on-call personnel will be notified and dispatched.
Yes, you are required to keep your water meter clear and accessible for reading and maintenance purposes. This includes meters located in utility easements.
Yes, you must contact a Utility Billing Customer Representative to close your account before you move. This may be done either in person, by phone, or by sending us a letter telling us the date you want your account closed and where to send the final bill. You will be responsible for the payment of services through the date of your closing.
Turn off all water in and outside of your house. Do not turn off the master valve. Record the reading on your meter. Do not use any water in your home for one hour. Recheck the meter. The reading should be identical to the reading taken earlier. If it is higher, you have a leak. It is your responsibility to have it repaired.
In case of a sewage backup, notify Public Works by calling 972-377-5556. They will check the Town’s main to determine if the problem is the Town’s responsibility or the homeowner's.
Customer Service is open from 7:30 a.m.-5:30 p.m., Monday-Thursday, and 7:30 a.m.-11:30 a.m. on Friday.
The Town is responsible for the main lines and meter up to the point of the customer’s service line connection to the meter.
The Town is responsible for sewer main lines and service lateral line repairs up to the customer’s property line.
Service will be restored upon payment of the entire balance due, including a $40 disconnect/reconnect fee.
Your account is billed on a regular basis every month. If you do not receive your bill, by the 10th day of each month call our office immediately. Failure to receive the bill does not exempt the consumer from responsibility to make payment.
Water meters can malfunction; we found that their tendency is to slow down rather than speed up. With advance notice, a test can be scheduled. If the meter tests correctly, you will be charged a $50 testing fee for a residential meter. Commercial accounts are done on contract at cost. If the meter tests incorrectly, you will not be charged the testing fee.
You can easily check for an error in the meter reading used to calculate your bill. Simply read your water meter to see if the reading is higher or lower than the present reading on your bill. If it is lower, call Customer Service at 214-975-0480, and we will issue a service order to have a meter reader check the read. If the reading is higher, you should check for a leak in your house plumbing or service line.
Call a Customer Service Representative at 214-975-0480 to discuss payment arrangements.
Call 214-975-0480 during regular office hours for Customer Service to report water leaks, sewer back-ups, or other water emergencies.
Payment is due on the 20th day of each month. If the 20th falls on a weekend, the payment will be due the following business day by 5 p.m.A 10 percent penalty is applied on the following business day after the due date and a reminder is mailed/emailed with a cutoff date.