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Beginning Jan. 2, 2019, some Town of Little Elm departments will move to new operating hours to better serve residents.
The change in hours is part of a new pilot program to provide extended customer service hours to meet the needs of those individuals coming into Town Hall to request permits, pay utility bills, and conduct general business.
The new hours, which will be Monday through Thursday, 7:30 a.m. to 5:30 p.m. and Friday, 7:30 a.m. to 11:30 a.m., will affect administrative offices, including the Town Manager’s office, Finance, Utility Billing, Information Technology, Human Resources, administrative personnel in Parks and Recreation, Fire, and Development Services (except for building inspectors). The Library, Animal Services, Recreation Center and Senior Center, and Police and Fire service personnel will maintain their current hours.
The new customer service schedule will allow customers the opportunity to take care of things at Town Hall before and after traditional work hours, on their way to or on the way home from work. Fridays are low-customer traffic days for Town Departments, so we believe that shifting our hours will allow us to serve more customers during a time frame that benefits them the most.
From May 2018 to August 2018, the Development Services department analyzed how many customers they served on Fridays between 11:30 a.m. to 5 p.m., and found it was an average of eight people per Friday. Most of the inquiries were for garage sale permits and to ask questions regarding services that could be done online. The Utility Services Department also evaluated their customer traffic on Fridays and found that the majority of those who contacted or came into the office came in for information about new accounts setup, bill payments, and toll tags.
Did You Know About Our Digital Services?
In addition to working to serve more customers, we also offers residents the opportunity to take care of business - right from the comfort of their own home. We provide online and digital services to handle most everything you need, and we are always working to add additional services to improve your customer service experience!
Animal Services - View adoptable pets here.
Citizen Request Center - Report requests and inquiries to the Town regarding a variety of categories including Community Integrity, Parks and Recreation, and Public Works here.
Town Calendar - Keep up with Town events here.
Development Services, Building Permits, and Safety - Apply for permits and inspections, search for registered contractors, and check permit application status here.
Emergency Management - Sign up for alerts to get notifications of emergencies, severe weather, and traffic accidents/road closures here.
Garage Sale Permits - At any time you can go online to purchase a Garage Sale Permit using a credit card here.
After purchasing, they can go to the Little Elm Public Library or Little Elm Recreation Center with their receipt to exchange for five garage sale signs.
During regular business hours, residents can visit the Permitting Department in Town Hall to purchase garage sale permits in person or redeem their receipt.
GIS - Search for services by address here.
Human Resources - Search available Town of Little Elm jobs here.
Library - Search our catalog, check out our digital library, reserve materials, sign up for Library programs, and more here.
Marquee Advertisements - Apply and pay for a marquee advertisement here.
Municipal Codes - Search through our municipal codes and ordinances here.
Municipal Court - Look up citations and warrants, pay your citations, view the Municipal Court docket, and learn about surcharges here.
Parks and Recreation - Sign up for activities, recreation programs, and adult team sports here.
Police - Find downloadable forms here.
Purchasing - Learn about current bid opportunities and rules of procurement here.
Water Billing and Solid Waste Customer Service - Pay water and solid waste (trash) bill here.
Have more questions? View our FAQ here.