Waste Water Division

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Responsibilities


The Waste Water Division maintains both the collection systems and the treatment plant. The collection systems consist of lift stations, force mains, and gravity lines. The treatment plant is permitted by the Texas Commission of Environmental Quality (TCEQ) to treat up to 3 million gallons a day.

Local Recycling FREE at 1600 Brenda Lane: Courtesy Drop-Site

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Dispose of Cooking Oils & Grease Responsibly


Did you know when you pour your cooking grease down the drain it collects in your sewer lines forming a solid “grease log”. This “grease log” obstructs the sewer lines, which can cause the sewer to back up into homes and places of business. Find out how to reduce fats, oils, and grease in your home.

Resources

Cleaning up after a big fish fry or family dinner? Please don’t pour your grease down the drain! Cease the grease and recycle it at the Courtesy Drop-Site (1600 Brenda Lane)! When fats, oil, and grease (FOG) are washed down the drain, they stick to the inside of pipes, building up until they become clogs. This can cause sewage backups—not something you want to add to your holiday (or any day). 

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FAQ

How are the charges for sewer determined? 

Sewer charges are based on the average of readings from December, January, and February. Using as little water as possible during these months will help to keep your bill lower all year long. For further questions, please call utility billing at (214) 975-0480. View a list of the current rates

What is a sanitary sewer clean-out?

A sanitary sewer clean-out is a plumbing access point to the structures main sanitary sewer drain piping to allow cleaning entry point when a stoppage occurs.

Where are sanitary sewer clean-outs?

Clean-outs for your home service lines are located in front of your home, near your house and look like two white pipes sticking up out of the ground. 

What should I do if my sewer is backing up? 

If it is during normal business hours, immediately contact the Waste Water Division at (972) 377-5556. For after hours, please call (214) 975-0400. 

Can sewer gas enter my home from city sewer pipes?

Sewer gas can enter a building when the water located in a trap in the building evaporates. All fixtures that are connected to the sewer system must have traps on them. The water normally retained in the trap forms a barrier, keeping the gases from migrating from the sewer lines into the building.