Customer Information

Water, Sewer, and Trash Services

Welcome to the Little Elm Water Department. All residents will be billed for water, sewer, and refuse monthly. There are two ways to start your service. You may visit our office or apply over the phone. For service to be disconnected, someone has to be inside the home to turn the water on.

Trash & Bulk Trash Information

2021 Solid Waste Pickup Schedule
2021 Trash Pick Up Map
2021 Bulk & Brush Pick Up Schedule - Learn more about the Courtesy Drop Site here.
2021 Holiday Solid Waste Pickup Schedule

Applying for Water Service

To initiate your water service with the town, we will need the following information submitted to the Utility Department at 100 W. Eldorado Parkway, Second Floor, Little Elm, TX.  Information may be emailed to Questions? Call 214-975-0480 to reach the Utility Billing Department. 

  • Government-issued identification for all parties to be included on the water account
  • Proof of ownership (copy of HUD statement of closing) or lease agreement
  • Contact information - i.e. email address, phone number
  • Indicate the date for service to be initiated
After submitting the required documentation to the Utility Department, please call 214-975-0480 to complete the application process.


  • Commercial and Commercial Irrigation: $350*
  • Fire Hydrant Meter: $1,000*
  • Residential and Residential Irrigation: $200*

*A $15 processing fee will apply for all new connects. The deposit is refunded when the customer moves from the Town of Little Elm. It is also transferable if the customer moves within the Town of Little Elm. 

Transfer Service Application

Transfer service from a current Little Elm account to a new location in Little Elm is $15 (current account must be in good standing.) The final bill payment at the original residence remains customer responsibility.

Telephone Notifications

Automatic courtesy telephone notifications with important account information will be relayed using the phone numbers listed on your account. To update your telephone numbers or to opt-out of receiving telephone notifications please contact us at 214-975-0480 or

Disconnection of Service 

Customers who are moving from the Town of Little Elm need to call a customer service representative at 214-975-0480. The final bill will have the deposit applied to it. Accounts with a credit balance will have checks mailed within two weeks after the final statement. Please give the customer service representative a forwarding address when disconnecting your service.

Utility Forms/Resources