Water Billing / Customer Service

Serving Little Elm Residents

The Utility Billing Office manages the billing for water, wastewater, and trash service. Responsibilities include establishing new accounts, customer inquiries, trash and recycling bin replacement, and providing trash and recycling service information to new customers.

Rates and Fees


(Note: Union Park, Hillstone Point, Prairie Oaks, Paloma Creek, and Lakeside Estates are serviced by Mustang Water, 940-440-9561. Residents living in Frisco Ranch and Frisco Hills are serviced by Denton County Fresh Water District 8C and can contact Acadia Water at 972-987-4250 for assistance.

Apply for the Average Monthly Water Payment Plan

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A utility billing drop box is located is located in front of the Little Elm Town Hall at 100 W. Eldorado Parkway, Little Elm, TX 75068. Payments dropped in this drop box after 8 a.m. are not processed until the next business day. To avoid penalties and/or service/reconnect fees from being applied to your account, your payment must be made in the office by 5 p.m. on the bill's due date.

For questions and/or emergency issues please call 214-975-0480 and follow the prompts.

The Utility Billing office will be closed the following holidays:
  • New Year's Day
  • Martin Luther King Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving (two days)
  • Christmas (two days)

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