Water Billing / Customer Service

Serving Little Elm Residents


The Utility Billing Office manages the City's billing for water, wastewater, and trash service. Responsibilities include establishing new accounts, customer inquiries, trash & recycling bin replacement and providing trash and recycling service information to new customers.

(Note: Union Park, Hillstone Point, Prairie Oaks, Paloma Creek and Lakeside Estates are serviced by Mustang Water, 940-440-9561.  Residents living in Frisco Ranch and Frisco Hills are serviced by Denton County Fresh Water District 8C & can contact Acadia Water at 972-987-4250 for assistance.)

Apply for the Average Monthly Water Payment Plan

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A utility billing drop box is located on the front side of the Little Elm Town Hall. The night drop box is located in front of Town Hall, which indicates that payments deposited after 8 am are not processed until the next business day. To avoid penalties and/or service / reconnect fees from being applied to your account, your payment must be made in the office by 5:00 pm on the due date.

For Questions and/or Emergency issues please call 214-975-0480 and follow the prompts.

Bulk & Brush Schedule

Bulk Q4 2018
The Utility Billing office will be closed the following holidays:
  • New Year's Day
  • Martin Luther King Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving (two days)
  • Christmas (two days)

Find Water Sense Products

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November Holiday Trash Schedule 2018