Water Billing / Customer Service

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We are experiencing technical difficulties with the phones in the Utility Billing Office. If you have a question or concern related to trash and recycling service or your water bill, please email UtilityBilling@littleelm.org and one of our Customer Service Representatives will call you as soon as possible.

The Utility Billing Office manages the billing for water, wastewater, and trash service. Responsibilities include establishing new accounts, customer inquiries, trash and recycling bin replacement, and providing trash and recycling service information to new customers. 

Need a new trash can? Call us at 214-975-0480! Note: stay on the line after the recorded message to speak to a Utility Billing Customer Service Representative.

Rates and Fees - click here

Resources

A utility billing drop box is located in front of the Little Elm Town Hall at 100 W. Eldorado Parkway, Little Elm, TX 75068. Payments dropped in this dropbox after 8 a.m. are not processed until the next business day. To avoid penalties and/or service/reconnect fees from being applied to your account, your payment must be made in the office by 5 p.m. on the bill's due date. For questions and/or emergency issues please call 214-975-0480 and follow the prompts.

The Utility Billing office will be closed the following holidays:
  • New Year's Day
  • Martin Luther King Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving (two days)
  • Christmas (two days)