Water Billing / Customer Service

The Utility Billing Office manages the billing for water, wastewater, and trash service. Responsibilities include establishing new accounts, customer inquiries, trash and recycling bin replacement, and providing trash and recycling service information to new customers. 

Please note: The Texas Legislature recently passed HB 872, requiring all government-operated utility account information to be confidential. Customers used to have to request to keep their utility bills private specifically; however, the approval of HB 872 makes utility bills automatically private. Customers do have the option to opt out of having their utility bills kept confidential. For more information or opt-out, please contact our Utility Billing staff at 214-975-0481 or email utilitybilling@littleelm.org.

A utility billing drop box is conveniently located in front of the Little Elm Town Hall at 100 W. Eldorado Parkway, Little Elm, TX 75068. Payments dropped in this drop box after 8 a.m. are not processed until the next business day. To avoid penalties and/or service/reconnect fees from being applied to your account, your payment must be made in the office by 5 p.m. on the bill's due date. For questions and/or emergency issues please call 214-975-0480 and follow the prompts.

The Utility Billing office will be closed the following holidays:

  • New Year's Day
  • Martin Luther King Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving (two days)
  • Christmas (two days)


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