Water Billing Customer Service


The Utility Billing Office manages water, wastewater, and trash service billing. Responsibilities include establishing new accounts, customer inquiries, trash and recycling bin replacement, and providing trash and recycling service information to new customers.

Please note: The Texas Legislature recently passed HB 872, requiring confidential government-operated utility account information. Customers used to have to request to keep their utility bills private specifically; however, the approval of HB 872 makes utility bills automatically private. Customers do have the option to opt out of having their utility bills kept confidential. For more information or opt-out, please get in touch with our Utility Billing staff at 214-975-0480 or email Utility Billing. 

A utility billing drop box is conveniently located in front of the Little Elm Town Hall at 100 W. Eldorado Parkway, Little Elm, TX 75068. Payments dropped in this drop box after 8 a.m. are not processed until the next business day. To avoid penalties and/or service/reconnect fees from being applied to your account, your payment must be made in the office by 5 p.m. on the bill's due date. For questions and/or emergency issues, please call 214-975-0480 and follow the prompts.

The Utility Billing office will be closed the following holidays:

  • New Year's Day
  • Martin Luther King Day
  • Memorial Day
  • Juneteenth
  • Independence Day
  • Labor Day
  • Veterans Day
  • Thanksgiving (two days)
  • Christmas (two days)


new utility billing customer service set up
pay water bill online link
other ways to pay water bill
frequently asked questions about utility billing
set up average monthly billing program
trash and recycling information for little elm